Terms of service

Overview
Welcome to HELICE! The term "our company" refers to HELICE. HELICE operates this store and website to provide customers with a carefully curated shopping experience (hereinafter referred to as the “Service”), including all related information, content, features, tools, products, and order services. HELICE is provided by Shopify, which enables us to serve our customers.
The following Terms of Use, together with the policy referenced here (hereinafter referred to as the “Terms of Use” or the “Terms”), explain the rights and responsibilities of customers when using the Service.
These Terms of Use contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability, so please read them carefully.
By visiting, using, or utilizing our services, customers agree to these Terms of Use and our Privacy Policy [link] I agree to comply. If you do not agree to these Terms of Use or the Privacy Policy, please do not use or access our services.

Section 1 - Access and Account
By agreeing to these Terms of Use, you express that you are of legal adult age or older in the state or territory where you reside, and that you agree to allow minor dependents to use the services on the device you own, purchase, or manage.
To use this service, including accessing or viewing our online store, or making any purchase in our online store,
In the course of products or services we provide, you may be asked to provide specific information such as the address used to send emails, invoices, payments, and shipping information. The customer hereby declares and warrants that all information provided to our store is accurate, up to date, and complete, and that it has all due rights to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all matters related to account activation. You may not forward, sell, transfer, or license your account to anyone else.

Section 2 - Our Products
Our company makes every effort to accurately represent the products and services in our online store. However, please note that depending on the type of device used to access the store and the device settings, the colors and appearance of products may differ from what is displayed on the screen.
We do not guarantee that the appearance or quality of the product or service purchased by a customer will meet the customer’s expectations, nor that it will be identical to what is depicted or presented in our online store.
All descriptions regarding the product are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantity of products we provide to any individual, geographic area, or jurisdiction on a case-by-case basis.

Section 3 - Order
By placing an order, you are considered to have submitted a purchase request. HELICE reserves the right, at its sole discretion, to accept or reject customer orders regardless of the reason. Your order will not be accepted until HELICE confirms that you have accepted it. Before the order is accepted, we need to receive and process the payment. Since HELICE may not be able to handle cancellation requests after the order has been accepted, please carefully review the order details before submitting. If you do not accept, wish to change, or cancel your order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was placed.
Purchasing is subject to our refund policy [link] Only in accordance with that will it be eligible for a return or exchange.
The customer declares and warrants that the purchased product is for the customer’s personal or household use only and is not intended for commercial resale or export.

Section 4 - Pricing and Invoices
Prices, discounts, and promotions are subject to change without notice. The price charged for the product or service is the price that is valid at the time the order is placed, and it will be included when sending the order confirmation email. Unless otherwise stated, the listed price does not include tax, shipping, arrangements, customs duties, or import duties.
The prices listed in the online store may differ from the prices offered in physical stores, the online store, or other stores operated by external services. We may provide promotions at any time for services to which separate terms of use apply, as these may affect pricing, and may be provided separately from these terms of use. If there is a conflict between the conditions of the promotion and these terms, the terms of the promotion shall take precedence.
You agree to provide the latest, complete, and accurate purchase information, payment information, and account information for all purchases made in our store. You also agree to promptly update your account information and other details, including your email address, credit card number, and expiration date, so that we can complete the transaction and contact you as needed.
The customer hereby declares and warrants that (i) the credit card information provided by the customer is true, accurate, and complete; (ii) the customer has legitimate authority to use the said credit card for the purchase; (iii) the amount the customer is responsible for will be approved by the credit card company; and (iv) the customer agrees to pay the charges incurred at the listed price, including any applicable shipping charges, handling fees, and all taxes, including any taxes the customer is responsible for.

Section 5 - Shipping and Delivery
We are not responsible for any delays in shipping or delivery. All delivery center arrival times are estimates and are not guaranteed. We are not responsible for any delays caused by the carrier, customs procedures, or events outside our control. At the time we forward the product to the carrier, the risk of ownership and loss transfers to the customer.

Section 6 - Intellectual Property
Our Services (all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement, but not limited to these) It is owned by HELICE, its affiliate, or licensor, and is protected by Japanese and foreign patents, copyrights, and other intellectual property laws.
These Terms allow you to use this Service only for personal, non-commercial purposes. Without our prior written consent, no material on this service may be reproduced, distributed, altered, used to create derivative works, publicly displayed, publicly executed, republished, downloaded, stored, or transmitted.

Except as expressly stated in these Terms, no part of these Terms shall be construed as permitting HELICE, Shopify, or any external service to license or grant any rights, including patents, trademarks, copyrights, or any other intellectual property, based on HELICE, Shopify, or any external service. Unauthorized use of the Service may violate federal and state intellectual property laws. All rights not explicitly granted here are reserved by HELICE.
The name, logo, product name, service name, design, and slogan of HELICE are trademarks of HELICE or its affiliates or licensors. You shall not use such a trademark without prior written permission from HELICE. Shopify’s name, logo, product name, service name, design, and slogan are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on this service are the trademarks of their respective owners.

Section 7 - Option Tools
As part of the service, access to customer tools provided by external services may be offered, but we do not monitor, control, or input this.
You acknowledge and agree that the various tools provided by us are offered “as is” and “to the extent available,” and that there are no warranties, representations, conditions, or any recommendations. Furthermore, the Company shall not assume or assume any liability arising from or related to the use of any external service tools.
The use of any tools provided through this site by customers is to be made entirely at the customer's own responsibility and discretion. When using it, you need to ensure that you are familiar with and agree to the terms of use set by the relevant external service provider.
In the future, our company will introduce new features (including the release of new tools and resources) through this service It may also be provided. These new features are also considered part of the service and are subject to these Terms of Use.

Section 8 - Links to External Services
This service includes external services (including embedded external service functionality) It may contain materials and hyperlinks to websites provided or operated by. We are not responsible for investigating or evaluating the content or accuracy of external service materials or website content that you choose to access. If you wish to leave this service to access these materials or external service sites, please do so at your own risk.
We are not liable for any damages or losses related to access to external service websites, or the purchase or use of products, services, resources, or content on external service websites. Before conducting any transactions, carefully review and be sure to fully understand the policies and practices of the external service. Please direct any complaints, claims, concerns, or questions regarding products and services of external services to the external service.

Section 9 - Relationship with Shopify
[Note to Merchants: This section accurately represents the relationship between Shopify and the store, and should not be deleted or altered.]
HELICE is provided by Shopify, which enables us to serve our customers. However, sales and purchases in the store are conducted directly by HELICE. By using the Service, you acknowledge and agree that, including any injuries, damages, or losses arising from purchased goods and services, you are not liable for any aspect of the sale between Shopify customers and HELICE. The customer hereby explicitly waives Shopify and its affiliates from all claims, damages, and liabilities arising from or relating to purchases and transactions with HELICE, hereinafter referred to as “here.”

Section 10 - Privacy Policy
All personal information we verify through our services can be found here [link] This may apply to our privacy policy, which can be viewed here, and certain personal information may be subject to Shopify's privacy policy, which can be viewed here. By using this service, you are deemed to have read this Privacy Policy.
Because this service is hosted by Shopify, Shopify collects and processes personal information related to your access to and use of this service in order to provide and improve the services to you. The information you submit to this service will be sent to and shared with external services in countries other than Shopify and your place of residence in order to provide you with the service. For more information on how our company, Shopify, and our partners use your personal information, please see our Privacy Policy [link] Please take a look.

Section 11 - Feedback
If a customer sends, uploads, posts, emails, or otherwise transmits ideas, proposals, feedback, reviews, suggestions, plans, or any other content (collectively referred to as “feedback”) to us, the customer shall grant us a perpetual, worldwide, sublicensable royalty-free license to use such feedback for any purpose, including commercial use, on any medium. For example, we may use these License-Based Rights to operate, provide, evaluate, enhance, improve, and promote services, or to perform obligations under the Terms of Use and to exercise those rights.
In addition, the customer declares and warrants the following. (1) Owns or has ownership of all necessary rights to all feedback. (ii) If the received compensation or incentive is disclosed in conjunction with the submission of feedback. (iii) Customer feedback shall be subject to these Terms. We are not obligated to: (1) keep our customers’ feedback confidential, (2) pay compensation for customers’ feedback, or (3) respond to customers’ feedback.
We may monitor, edit, or delete feedback that we determine at our sole discretion to be illegal, offensive, threatening, defamatory, defamatory, pornographic, obscene, or otherwise inappropriate, or that violates the intellectual property rights of any party or these Terms of Use, but we are not obligated to do so.
You agree that your feedback does not infringe on any rights of any external service, including copyrights, trademarks, privacy rights, moral rights, other intellectual property rights, personal rights, or ownership rights.

You also agree that your feedback will not include defamatory, libelatory, or any other illegal, abusive, hateful, or obscene content, nor any computer viruses or other malware that could have any impact on the operation of this service or the related website. Customers may not be able to mislead us or external services about the source of the feedback by using a false email address, impersonating someone else, or by other means. The customer is solely responsible for the feedback they provide and for its accuracy. Our company assumes no responsibility whatsoever for any feedback posted by customers or external services.

Section 12 - Error, Inaccuracy, Omission
The information on or within this service may occasionally contain typos, errors, or omissions regarding product descriptions, pricing, promotions, offers, shipping fees, transit times, listing status, and other related matters. Our rights to correct errors, inaccurate descriptions, or omissions, to change or update information at any time without prior notice if the information is inaccurate, and to cancel orders (including after the customer has submitted the order) are (involuntary) I will hold it.

Section 13 - Prohibited Use
You may access and use this service only for lawful purposes. You shall not access or use this service, directly or indirectly, for the following purposes. ( a) For illegal or malicious purposes b) To violate international, federal, local, or state regulations, rules, laws, or local ordinances. (c) To infringe on our intellectual property rights or the intellectual property rights of others. (d) To harass, abuse, defame, harm, defame, slander, defame, threaten, or cause damage to our employees or other persons. (e) To send false or misleading information f) To send, intentionally receive, upload, download, use, or reuse materials that do not comply with these Terms. (8) To send, or to request the sending of, advertisements or promotional materials containing “junk mail,” “chain letters,” “spam,” or other similar solicitations. ( h) To impersonate or attempt to impersonate another individual or entity. (1) Engage in any other acts that may restrict or interfere with the use or enjoyment of this Service, or that, as we determine, may cause damage to HELICE, Shopify, or the users of this Service, or may cause them to be liable.
Furthermore, you agree not to engage in the following actions. (a) Uploading or sending a virus or other type of malicious code that may affect the functionality or operation of this service, or that may be used in such a manner. ( b) Reproducing, duplicating, copying, extracting, selling, reselling, or using in part of the service. (c) Tracking other persons' personal information. ( d) Spam, phishing, fraud, and a pretext for service. (e) To access services, use robots, spiders, scraping, data collection and extraction tools, automated devices or processes, AI tools (such as agentic AI), or use automated or manual means. or (f) To interfere with, circumvent, or evade the security or privilege-granting functions, the robot-exclusion header, or any other measures we use to restrict access to the service. We reserve the right, without notice, to suspend, invalidate, or terminate your account at any time if we determine that you have violated any part of these Terms.

Section 14 - Agent
14.1 This section (“Agent Terms”) applies when using, authorizing, enabling, or deploying an agent to access, use, or interact with the Service. An “agent” refers to software or a service that, on behalf of an individual or an organization, or under its direction, performs autonomous or semi-autonomous actions on behalf of an individual or an organization, or on behalf of that organization using its device, without direct supervision.
An Agent 14.2 may never access, use, or interact with a service unless it always discloses its identity and operates in strict compliance with the requirements of Section 14.4 below. Furthermore, if we require an agent to refrain from accessing, using, or interacting with any service, the agent shall not be able to access, use, or interact with the service.
14.3 The Company may, by means including technical means, restrict whether or how agents may access services, use services, and interact with services.
14.4 The agent must: (i) identify that the request for all HTTP/HTTPS requests originates from the agent, and disclose the agent's name by including the user agent string of the request: “agent/[agent name]”. (ii) do not conceal or obscure access, use, or dialogue from the agent by (a) imitating human behavior or dialogue patterns, or by (b) completing or circumventing measures intended to distinguish CAPTCHA or computer use from human use, or by (iii) not concealing or obscuring access, use, or dialogue from the agent by responding truthfully to questions or prompts intended to determine whether the dialogue is from a human or a computer, or by (iv) avoiding or not avoiding means intended to block, restrict, alter, or control whether the agent accesses, uses, or interacts with the service and how it does so.

Section 15 - End
At our sole discretion, we may, at any time without prior notice, terminate this Agreement or the customer's services (or any part thereof) You can terminate access. In that case, the customer shall continue to be responsible for the full amount of unpaid balance up to the termination date.
The following section continues to apply even after its conclusion: intellectual property, feedback, termination, warranty disclaimers, limitation of liability, indemnification, separability, waiver of rights. The entire contract, transfer, governing law, privacy policy, and any other provisions that are necessary to continue in nature.

Section 16 - Discharge of Warranty
The information provided on this service or through this service is provided solely for the purpose of providing general information. Our Company does not guarantee the accuracy, completeness, or usefulness of this information. When relying on such information, it is at your own risk. We undertake no liability arising from any reliance on this material by customers, other visitors to this service, or any persons informed of its content.

Except as expressly stated by HELICE, this Service and all products provided through this Service are provided to customers in their “present state” and “to the extent possible” without any kind of declaration, warranty, or condition, whether in explicit or implicit form, including all warranties or conditions of merchantability, product quality, suitability for a particular purpose, durability, ownership, and non-infringement. We do not warrant, declare, or assure that the use of this service by customers will remain uninterrupted, timely, safe, and error-free. In certain jurisdictions, the exclusion of apparent warranties or other warranties is restricted or not permitted, so the above exclusion may not apply to you.

Section 17 - Limits of Liability
To the fullest extent permitted by law, under any circumstances HELICE, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensees, or Shopify and its affiliates, shall be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages (including lost profits, lost revenue, lost savings, data loss, exchange costs, or similar damages, but not limited to these) We shall not be held responsible for (that). Due to breach of contract, tort (including negligence), strict liability, or other reasons, from the use of this service by customers or the use of products obtained through the use of this service, or from any error or omission of content, or even if such a possibility had been notified, the use of this service or any content (or product) made available through this service by posting, forwarding, or by other means We are not liable for any other charges, including but not limited to any loss or damage of any kind resulting from them, related in any manner to the use of this Service or the Product by the customer.

Section 18 - Compensation
You agree to indemnify, defend, and release from liability, and to indemnify, defend, and release from liability, (1) any breach of these Terms of Use or any incorporated document herein incorporated by reference thereto, (2) infringement of laws or the rights of external services, and (3) any reasonable attorney fees paid to external services arising from, in connection with, or related to the use and access to the services, HELICE, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensees, and service providers.
We will notify you if there is a claim subject to compensation; however, even if we do not notify you promptly, your obligations will not be discharged unless you suffer material disadvantage. Our firm can manage the defense and settlement of claims incurred at the client’s expense, including the selection of counsel, but for claims requiring non-monetary obligations from the client, the client’s consent is required (assuming they are not unjustly retained) I will not settle without. The customer will cooperate in defending the claim to be covered, including by providing related documentation.

Section 19 - Separability
Even if any provision of these Terms of Use is found to be unlawful, invalid, or unenforceable, that provision shall be enforceable to the fullest extent permitted under the applicable law, and the portion that is unenforceable shall be deemed separate from these Terms of Use, and such finding shall not affect the validity or enforceability of the remaining provisions.

Section 20 - Waiver of Rights; Entire Contract
Even if we do not exercise or enforce the rights or provisions of these Terms of Use, you shall not be deemed to have waived those rights or provisions.
These Terms of Use and all policies and operational rules published by the Company regarding this Site or this Service constitute a complete agreement and understanding between the Customer and the Company, and shall govern the use of this Service. As a result, these Terms of Use shall supersede any past or contemporaneous agreement, communication, or proposal (including past versions of these Terms of Use, but not limited to these) entered into between the Customer and the Company.
Any unclear points in the interpretation of these Terms of Use shall not be construed against the parties to whom they were created.

Section 21 - Transfer
You may not delegate, transfer, or assign your rights or obligations under this Agreement or these Terms without your prior written consent, and such an attempt shall be void. We may transfer, assign, or mandate these Terms and our rights and obligations without the customer’s consent or notice.

Section 22 - Governing Law
These Terms of Use and the individual agreements under which we provide services to customers shall be governed by and construed in accordance with the Federal Court, State Court, or Territorial Court in the jurisdiction in which HELICE is domiciled. The customer and HELICE agree to the jurisdiction of the court to be applied to and the personal jurisdiction.

Section 23 - Heading
The headings used in these Terms are for convenience only and do not limit the scope of these Terms of Use or affect them in any other way.

Section 24 - Changes to the Terms of Use
The latest version of these Terms of Use can be viewed on this page at any time.
At its sole discretion, the Company reserves the right to update, modify, or replace, or to replace, part of these Terms of Use by posting updates and changes on the Company’s website. It is the customer's responsibility to regularly check whether there are any changes to our website. If the Company makes significant changes to these Terms in accordance with the applicable law, it shall notify the Customer, and such changes shall take effect from the date specified in the notice. If you continue to use or access this service or access it after the changes to these Terms of Use are posted, you will be deemed to have agreed to those changes.

Section 25 - Contact Information
For questions regarding the terms of use, please send an email to elice-tokorozawa.com .
Our contact information is listed below.
PlanE Co., Ltd
info@helice-tokorozawa.com
14-15 Yurakucho, Tokorozawa City, Saitama 359-1117
04-2000-3010
7030001169206
T7030001169206