HELICE POINT PROGRAM
The HELICE POINT PROGRAM ("Program") is a loyalty rewards program available to registered customers of the HELICE online store.
By participating in the Program, you agree to the following terms and conditions.
Eligibility
A registered HELICE online store account is required to earn and redeem points.
Points are credited to the account of the customer who placed the eligible order.
As a general rule, points cannot be credited retroactively for purchases made before account registration.
Earning Points
Eligible purchases made through the HELICE online store generally earn points equivalent to 5% of the eligible purchase amount.
The points rate, eligible products, eligible purchase amount, and other conditions may vary depending on promotions, campaigns, or other circumstances.
If different point conditions are displayed on a product page, campaign page, or elsewhere on the online store, those specific conditions will take precedence.
Shipping charges, handling fees, and other amounts designated by HELICE may be excluded from point calculations.
Any fractional points resulting from calculations will be handled in accordance with the method specified by HELICE or the point system.
When Points Are Credited
Points earned from purchases are generally credited after the relevant order has been fulfilled and shipped.
There may be a delay before points appear in your account due to system processing.
Promotional and Bonus Points
HELICE may award additional points for account registration, promotional campaigns, product reviews, or other activities designated by HELICE.
The number of points awarded, eligibility requirements, crediting schedule, expiration date, and other conditions will be subject to the terms displayed for each promotion or activity.
Redeeming Points
Available points may be redeemed for purchases through the HELICE online store in accordance with the methods and conditions specified by HELICE.
Minimum redemption amounts, redemption increments, maximum redemption amounts, and other applicable conditions will be displayed on the online store.
Points may not be redeemable for certain products, shipping charges, fees, promotions, or other transactions designated by HELICE.
Points may not be combined with certain coupons, discounts, or promotional offers.
Point Expiration
Points may be subject to an expiration date determined by HELICE or the point system.
Where an expiration date applies, unused points will automatically expire after that date and cannot be reinstated.
Please check your rewards account or the information displayed on the HELICE online store for the applicable expiration date.
Cancellations, Returns and Refunds
If an order is canceled, returned, or refunded, some or all of the points earned from that order may be canceled or deducted.
If points earned from the relevant order have already been redeemed, an equivalent amount may be deducted from your remaining point balance.
Where an order purchased using points is canceled or refunded, the handling and reinstatement of redeemed points will be determined in accordance with HELICE's procedures and the applicable point system.
All returns and refunds are also subject to the HELICE Cancellations, Returns & Exchanges Policy.
Cash Conversion and Transfers
Points have no cash value and cannot be exchanged for cash.
Points may not be sold, transferred, exchanged, or otherwise provided to another person.
As a general rule, points cannot be combined or transferred between separate customer accounts.
International Orders
The Program may also be available for eligible international orders.
Point calculations and redemption conditions are determined in accordance with the standards used by the HELICE online store and its point system.
Due to displayed currencies, exchange rates, payment methods, or other factors, the amount displayed to the customer may differ from the amount used as the basis for point calculations.
Customs duties, import taxes, VAT, customs clearance fees, and similar charges are not eligible for points.
Fraudulent or Improper Use
If HELICE identifies fraudulent point earning or redemption, abuse involving multiple accounts, or any other activity that HELICE reasonably considers improper, HELICE may cancel some or all points without prior notice.
In cases of serious or repeated abuse, HELICE may suspend participation in the Program or restrict the relevant customer account.
Loss of Points
If a customer account is closed, deleted, or otherwise becomes unavailable, any remaining points may expire.
No cash refund or other compensation will be provided for expired or forfeited points.
Changes or Termination of the Program
HELICE may modify the point earning rate, redemption conditions, expiration periods, eligible products, or other aspects of the Program when reasonably necessary for operational or other purposes.
HELICE may also temporarily suspend or terminate the Program where necessary.
Where appropriate, important changes will be announced through the HELICE online store.
Contact
For questions regarding the HELICE POINT PROGRAM, please contact:
HELICE Customer Service