Legal Notices (Act on Specified Commercial Transactions)

Seller's Name

PlanE Inc.

Seller's Address / Contact

 14-15 Yurakucho, Tokorozawa-shi, Saitama 359-1117

Phone number: 04-2000-3010

Email: info@helice-tokorozawa.com

Name of Sales Manager

Hiromi Amemiya, Representative Director

Product Price

Displayed for each product

Additional Charges Beyond Product Price

Shipping fee: Uniform 1,100 JPY (tax included) nationwide

Free shipping for purchases of 11,000 JPY (tax included) or more

Payment Methods

Payment methods available are "Credit Card", "Amazon Pay", "PayPay", and "Bank Transfer".

Bank Transfer: Sumitomo Mitsui Banking Corporation, Tokorozawa Branch, Ordinary Deposit 0327824, Kabushiki Kaisha Plain

Customers are responsible for bank transfer fees. Shipping will occur after transfer confirmation.

Payment Due Date

Credit card: Varies depending on the credit card company's closing date and contract details. Please check with each card company.

Carrier payment: Varies depending on the mobile carrier's closing date and contract details. Please check with each mobile carrier.

Ordering Method

Internet, Email, Phone

Delivery Time

For in-stock items, shipping will occur within 1 to 3 business days after order confirmation.

Reserved items, back-ordered items, and special order items will be shipped upon arrival.

Order Cancellation

As a general rule, we do not accept cancellations after the shipping completion email has been sent.

While we take every precaution in managing product inventory, in the unlikely event that an ordered product's stock cannot be secured due to unavoidable reasons, we may cancel your order.

Returns/Exchanges

As a general rule, we do not accept returns or exchanges of products due to customer's convenience. All products handled by our company meet the quality and inspection standards of the manufacturer or authorized domestic distributor.

Please note in advance that we cannot accept returns or exchanges due to minor scratches or scuffs that may unavoidably occur during manufacturing, or individual differences in color unevenness or texture due to design.

While we pay close attention to product quality and packaging, in the unlikely event that any of the problems listed below occur with a product, we will replace or refund it at our expense:

 ・If the product is damaged/stained

 ・If the product received is different from what was ordered

If any of the above reasons apply, please contact us by email (info@helice-tokorozawa.com) within 7 days of product arrival, including your name and photos of the relevant product.

If exchange products cannot be secured due to reasons such as being out of stock or discontinued, we may refund the product price and shipping fee. Refunds will be made using the same payment method as the original order.

Furthermore, please note in advance that we may refuse returns/exchanges even if there is a problem with the delivered item if any of the following conditions apply:

・If 8 days or more have passed since product arrival

・Used, altered, washed, or dry-cleaned products

・Products without accessories, disadvantage tags, product tags, warranty cards, bags, or boxes

・Products that have acquired odors, scratches, or stains at the customer's end

・All underwear, swimwear, socks, accessories, and other products that come into direct contact with the skin

・Products with damaged packaging (bags/boxes, etc.)

※This does not apply to protective plastic bags or cardboard boxes for product protection.