Legal Notices (Act on Specified Commercial Transactions)
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Seller Name |
PlanE Inc. |
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Seller Address/Contact |
14-15 Yurakucho, Tokorozawa-shi, Saitama 359-1117 Phone number: 04-2000-3010 Email: info@helice- |
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Sales Manager Name |
Hiromi Amemiya, Representative Director |
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Product Price |
Displayed for each product |
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Other Required Fees |
Shipping fee: 1,100 JPY (tax included) nationwide Free shipping for purchases of 11,000 JPY (tax included) or more |
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Payment Method |
Payment methods available are "Credit Card", "PayPal", "Shop Pay", and "Google Pay". Bank transfer: Sumitomo Mitsui Banking Corporation, Tokorozawa Branch, ordinary deposit 0327824, PlanE Co., Ltd. Transfer fees are borne by the customer. Products will be shipped after confirmation of transfer. |
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Payment Due Date |
Credit card: Varies depending on the closing date and contract details of the card company used. Please confirm with each card company. Carrier payment: Varies depending on the closing date and contract details of the mobile carrier used. Please confirm with each mobile carrier. |
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Order Method |
Internet, email, phone |
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Delivery Time |
For items in stock, shipment will be made within 1-3 business days after order confirmation. Pre-ordered, back-ordered, and custom-ordered items will be shipped as soon as they become available. |
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Order Cancellation |
As a general rule, cancellations after the order confirmation email are not accepted. While we take all possible measures to manage product inventory, in the event that we are unable to secure inventory for your ordered product due to unavoidable reasons, your order may be cancelled. |
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Returns/Exchanges |
As a general rule, we do not accept returns or exchanges of products due to customer convenience. All products we handle meet the quality and inspection standards of the manufacturer or authorized domestic distributor. Please note that we cannot accept returns or exchanges for reasons such as minor scratches or scuffs that inevitably occur during manufacturing, or individual differences in color unevenness or texture due to design. While we take every precaution in the quality and packaging of our products, if any of the following problems occur with your product, we will exchange it or refund your money at our expense: ・If the product is damaged/stained ・If the product is different from what you ordered If any of the above reasons apply, please contact us by email (info@helice-tokorozawa.com) within 7 days of product arrival, including your name and photos of the affected product. If an exchange product cannot be secured due to reasons such as being out of stock or discontinued, we may refund the product price and shipping costs. The refund method will be in accordance with the payment method used at the time of order. Furthermore, please note that we may refuse returns or exchanges even if there is a problem with the delivered item, if any of the following conditions apply: ・More than 8 days have passed since the product arrived ・Used, repaired, washed, or dry-cleaned products ・Products without accessories, disadvantage tags, product tags, warranty cards, bags, or boxes ・Products that have acquired odors, scratches, or stains while in the customer's possession ・Products that come into direct contact with the skin, such as all underwear, swimwear, socks, and accessories ・Products with damaged packaging (bags/boxes, etc.) ※This does not apply to protective plastic bags or cardboard boxes for products. |