Privacy Policy
PlanE Co., Ltd. (hereinafter referred to as "the Company") fully recognizes that the management of personal information is a significant responsibility as a personal information handling business operator. In addition to complying with the Personal Information Protection Law and related laws and regulations, the Company has established this Privacy Policy, and in accordance with it, handles personal information (as defined in Article 2, Paragraph 1 of the Personal Information Protection Law; hereinafter the same) of its customers (hereinafter referred to as "customers") who use the services provided by the Company, including sales businesses in its online stores and physical stores, as well as other stakeholders of the Company (hereinafter referred to as "the individual concerned").
Article 1 Purpose of collecting personal information
The Company collects and uses personal information to the extent necessary for the purposes below. If personal information is to be used beyond the scope of these purposes, the Company will obtain prior consent from the individual concerned through appropriate methods.
1. Customer personal information
(1) Use for service provision
a) To accept applications for the purchase of the Company's products.
b) To provide various services after applications for and winning of campaigns and events hosted by the Company.
c) To smoothly conduct transactions between the Company and customers, such as shipping, receiving, or holding products, payment settlement, communications regarding after-sales service, and responding to inquiries from customers.
d) To register members and verify identity.
e) To manage and investigate member registration status, purchase history, access history, and usage status.
f) To secure opportunities for exercising rights based on contracts or laws, or to appropriately fulfill obligations, whether for customers or the Company.
g) To investigate the cause of problems when they occur with the Company's services.
h) For other improvements to the Company's services.
(2) Use for advertising and marketing
a) For the provision of the Company's services and other information related to the Company, or for advertising (including, but not limited to, sending direct mail, distributing email newsletters, web advertisements, posting comments or images; hereinafter the same).
b) For analyzing customer posts, reviews, and other information on the Company's website and social media.
c) For analyzing messages using the chat function on the Company's website.
d) For conducting campaigns such as sales, sweepstakes, and surveys.
e) For advertising using customer location information.
f) For using personalized advertising in a state where personal information is difficult to identify.
(3) Use for product and service research and development
a) For market research, purchase trend analysis, access analysis of the Company's website, and creation and analysis of statistical data.
b) For research and development of products, services, store operation methods, etc. through surveys or measurement of advertising and campaign effectiveness.
c) For research and development of products, services, store operation methods, etc. using customer location information.
(4) Use for fraud prevention and credit risk assessment
a) For the prevention and detection of fraudulent activities aimed at protecting customers, the Company, and other stakeholders.
b) For analyzing and managing credit risk.
2. Personal information of employees, former employees, and job applicants
a) For business communications, creation of employee directories, various procedures required by law, and other labor management purposes.
b) For salary payments, tax processing, provision of welfare benefits, and health management.
c) For PR activities and communications regarding the Company's recruitment activities.
d) For evaluating suitability during the hiring process and other hiring selections.
e) For various procedures related to retirement and other labor management purposes.
f) For communications to former employees.
g) For creating and analyzing statistical data on employee performance reviews, recruitment activities, and resignation trends.
3. Personal information of shareholders
a) For exercising rights and fulfilling obligations based on the Companies Act and other laws and regulations.
b) To provide shareholders with shareholder benefits and information related to shareholder services based on their shareholder status.
c) To implement various measures to facilitate a smooth relationship with shareholders.
d) For shareholder management, such as creating shareholder data.
e) For implementing projects carried out by the Company.
Article 2 Provision of Personal Information
The Company will not provide personal information to third parties except with the consent of the individual concerned (excluding My Number) or when permitted by law. In cases where personal information is provided for the purposes clearly stated in "Article 3 Outsourcing the Handling of Personal Information" or "Article 4 Joint Use of Personal Information," the provided personal information will be limited to the necessary scope, and the recipient will be obligated by contract, etc., to manage the personal information, and appropriate guidance and supervision will be provided.
Article 3 Entrustment of Personal Information Handling
The Company may, within the scope necessary to achieve the purpose of use of personal information, entrust all or part of the handling of personal information to a third party. In this case, the Company will thoroughly examine the qualifications of the entrusted party, stipulate matters concerning confidentiality obligations in the contract, and conduct necessary and appropriate supervision over the entrusted party.
Article 4 Handling of Cookies
The Company clarifies rules regarding the handling of personal information, ensures thorough dissemination among employees, and implements necessary and appropriate measures to prevent risks such as loss, alteration, leakage, and unauthorized access to personal information. The safety management measures implemented by the Company include the following items:
1. Use of Cookies
On the Company's website, cookies and other similar technologies for tracking or analysis (hereinafter collectively referred to as "Cookies") are used for the purpose of analyzing customers' browsing information and providing services, information, advertisements, etc., tailored to each customer.
2. Overview of Cookies
A Cookie is a function that stores browsing information on a customer's device (such as a PC or smartphone) when the customer accesses a website or service (including web beacons, etc.). Please note that customer's personal information cannot be identified from Cookie information. There are two types of Cookies: those set to enable functions provided on the Company's website and services, and those set by third parties in partnership with the Company. Customers can refuse Cookies by adjusting their browser settings, but please be aware that if Cookies are refused, some services may not be available.
Article 5 Use of SSL Communication
The Company uses encryption communication technology called "SSL (Secure Sockets Layer)" to ensure that customers can use our services with peace of mind when sending and receiving data. Pages protected by SSL are displayed with an address starting with "https:".
Article 6 Use of Behavioral Targeting Advertising
The Company may engage third-party advertising companies to conduct behavioral targeting advertising. These third-party companies acquire some of the customer's behavioral history information (which does not include personal information), such as website browsing history and purchase history, using cookies, etc., perform statistical processing, and distribute behavioral targeting advertisements on the third-party company's websites and the websites and applications of its partners based on this information.
* Behavioral targeting advertising refers to a service that analyzes users' interests and preferences from behavioral history information (which includes website browsing history and purchase history, etc.; hereinafter the same), classifies users into small groups (clusters), and delivers internet advertisements tailored to each cluster, and involves the accumulation of behavioral history information.
Article 7 Contact Information
For opinions, questions, complaints, etc., regarding the Company's handling of personal information, please contact us via our inquiry form.
Please note that it may take some time to respond to your inquiries.
Article 8 Changes to the Privacy Policy
The Company may change this Privacy Policy from time to time, including changes to the purpose of use of personal information, and any changes will be posted on the Company's website. Please check the latest Privacy Policy posted on the Company's website.
Article 9 Miscellaneous
This Privacy Policy shall be presented in Japanese, and the governing law shall be Japanese law.
Established: November 24, 2025
PlanE Co., Ltd.